CUSTOMER SERVICE & SUPPORT
CUSTOMER SERVICE
WE’LL BE THERE FOR YOU — WHEN AND HOW YOU NEED US.
From online support to our team of regional field technicians, we’re dedicated to resolving your issues with the most experienced support group in the industry.
Services & Support
MITEK BUILDER PRODUCTS
We are happy to answer your questions and are dedicated to providing the highest level of customer service. To help us respond quickly with the right information, please include all name, company, phone and best time or way to reach you.
Hours:
Mon – Fri, 7:00am – 7:00pm (CDT)
Phone:
Fax:
952-898-8605
Email:
Address:
MiTek, Inc.
14305 Southcross Drive #200.
Minneapolis, MN 55306
Where to Buy Our Products
Contact Customer Service by phone or email to find a local dealer.
Please provide the City, State, and Zip Code. Thanks!
Contact Builder Product Customer Service (Website form)
ENGINEERING SERVICES
With Professional Engineers licensed in all states and Canadian provinces, we are strategically located to provide expertise in reviewing designs of component manufacturers. We lead the industry in credibility, speed, accuracy and efficiency.
Hours:
Mon – Fri, 8:00 am – 4:00 pm (CDT)
Phone:
Fax:
314-434-5343
Email:
Address:
MiTek, Inc.
16023 Swingley Ridge Rd.
Chesterfield, MO 63017
Sealed Truss Design Service:
For more information on Sealed Truss Design Services, call 800-325-2556.
*Designs requiring North Carolina seals are provided by a North Carolina licensed affiliate.
Visit Engineering Resource Center Contact Engineering Services (Website form)
AUTOMATION HELP DESK SERVICES
Resolving technical issues and software questions can immediately impact your ability to perform. When you have a question regarding our equipment or the software that runs it, you have the support of the entire Automation Division.
Hours:
Mon – Fri, 6:00am – 6:00pm (Central Time)
Phone:
Fax:
636-328-9218
Email:
General: machinerysupport@mii.com
For Parts: mitekparts@mii.com
Address:
301 Fountain Lakes Industrial Drive
St. Charles, MO 63301
YouTube:
Contact us to download specific software
If you are an existing member, please login to Support for the software downloads page. As a member, you will have access to software downloads, revision history, and much more.
SOFTWARE TECH SUPPORT
For MiTek Structure, Production and Management customers, we offer MiTek Technical Support. After logging in, you can access thousands of targeted software training videos, help pages and information. To begin, login below:
Hours:
Mon – Fri, 7:00 am – 7:00 pm (CDT)
Phone:
Email:
After logging in, view
SAPPHIRE videos, help documentation, and training manuals, Technical Information, Downloads and Patches, Product Advisory and Hardware Requirements.
Login to Software Tech Support Contact Software Tech Support (Website form)
BUILDER SOFTWARE TECH SUPPORT
For Sales Simplicity, Blackpoint and KOVA customers, we offer MiTek Technical Support. After logging in, you can access training videos, help pages and information about MiTek software. To begin, login below.
Hours:
Mon – Fri, 7:00 am – 7:00 pm (CDT)
Blackpoint, SS, KOVA:
Wrightsoft:
Email:
Sales Simplicity: Support@SalesSimplicity.com
KOVA: SapphireSupport@mii.com
Wrightsoft: Support@Wrightsoft.com
After logging in, view
Videos, help documentation, and training manuals, Technical Information, Downloads and Patches, Product Advisory and Hardware Requirements.
Login to Software Tech Support Contact Software Tech Support (Website form)
MISTORE ONLINE ORDERING
MiTek offers customers the ability to order plates and parts on-line. The MiStore is available 24 hours/day, 7 days/week, with expedited shipping available.
New users can register here.
Existing users can login here.
POLICIES AND WARRANTIES
MiTek Product Warranty
PDF: Product Warranty
MiTek Returned Goods / MiTek Returned Merchandise Policy
PDF: Returned Merchandise Policy
Anchoring Solutions Warranty
PDF: Anchoring Solutions Warranty
FREQUENTLY ASKED QUESTIONS
Q: WHEN IS THE BEST TIME TO CONTACT CUSTOMER SERVICE?
A: Our Customer Service Department is staffed from 6:30 AM to 7:00 PM Central time. We have Customer Service reps in Minnesota, Florida, and California to assist you.
Q: WHERE CAN I PURCHASE MiTek Structural Connector PRODUCTS?
A: Our products are sold in the US and Canada through Retailers, Distributors and Dealers.
Q: WHICH RETAILERS CARRY MiTek STRUCTURAL CONNECTORS?
A: Home Depot and Menards carry a selection of popular connector products, along with a vast network of local builder materials dealers and hardware retailers. Items that are not in stock may be special ordered.
Q: WHO DO I TALK TO IF I NEED ASSISTANCE IN DETERMINING THE CORRECT PRODUCT OR NEED TECHNICAL ADVICE?
A: Contact our Customer Service Department between 6:30 AM and 7:00 PM Central Time. Inquiries can be sent by email, fax, Live Chat or by telephone.
Q: WHAT IF MY PRODUCT NEED IS NOT SPECIFIED IN THE MiTek PRODUCT CATALOG?
A: Contact our Customer Service department, we will be happy to research to find the best solution for your needs.
Q: I WANT TO PROVIDE MY OWN DESIGN, ARE YOU ABLE TO ASSIST?
A: Customer Service will work with our Engineering Department to design and manufacture the product needed for your application.
Q: DO YOU HAVE CORROSION INFORMATION FOR MiTek STRUCTURAL CONNECTOR PRODUCTS?
A: Corrosion Protection information is located on the website page under our Product section. Click on this link for more information, or contact Customer Service.
Q: I WANT TO DEVIATE FROM THE SPECIFIED NAILS IN THE MiTek Builder Products CATALOG FOR A FACE MOUNT HANGER, WHAT IS ACCEPTABLE?
A: Please refer to our Optional Nails Chart in the MiTek Builder Products Catalog. Please contact Customer Service if other fasteners need to be specified.
Q: HOW CAN I RETURN PRODUCT I HAVE ORDERED IN ERROR?
A: Please contact the Customer Service Department by phone between 6:30 AM and 7:00 PM Central Time or email at CustomerService@mii.com. We will assist you in determining if the return is possible. See Return Policy located on Policies and Warranty tab.
Training Services
Now more than ever, training and education occupy a central role in the construction industry. Benefit from hundreds of courses and thousands of training videos to improve your productivity and accuracy.
ALWAYS GIVE PEOPLE MORE THAN THEY EXPECT TO GET.”
CUSTOMER TESTIMONIAL
“ANYTIME YOU NEED THEM”
“Customer Service is great. Anytime you need anything, you just get on the phone…and 9 times out of 10, they have the answer in 5 minutes.” – Darin Sellers, Accurate Housing Systems – Troy, WI.